Privacy Policy

Effective Date: 10/01/2025 Flu Genie (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your health information. This Privacy Policy explains how we collect, use, and share your personal and health information when you use our website, telemedicine services, and related platforms (“Services”).

1. Information We Collect

When you use Flu Genie, we may collect:

Personal Information: Name, date of birth, address, phone number, email.
Health Information (PHI): Symptoms, medical history, prescriptions, and other details you provide during your consultation.
Payment Information: Billing address and payment details (processed securely by third-party payment processors).
Technical Information: IP address, browser type, device identifiers, and usage data for site functionality and security.

2. How We Use Your Information

We use your information to:

Provide telemedicine consultations and medical treatment.
Maintain medical records as required by law.
Communicate with you about appointments, treatment, and follow-up care.
Process payments for services.
Improve our Services and ensure site security.
Comply with legal, regulatory, and reporting obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information only when necessary:

With Healthcare Providers: To deliver treatment and coordinate care.
With Service Providers: For payment processing, secure technology, or administrative support.
When Required by Law: To comply with HIPAA, court orders, subpoenas, or mandatory reporting (e.g., public health requirements).
With Your Consent: For referrals, prescriptions, or sharing information with other healthcare professionals.

4. HIPAA Compliance

Flu Genie complies with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) will only be used or disclosed as permitted under HIPAA and state laws.

5. Your Rights

You have the right to:

Access and request copies of your medical records.
Request corrections to your health information.
Restrict certain uses or disclosures of your PHI (subject to legal requirements).
Request confidential communications.
File a complaint with us or the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information, including encryption, secure servers, and access controls. While we take strong measures, no system is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Services may be used for minors only with parental or guardian consent. We do not knowingly collect information directly from children under 18 without such consent.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance site functionality and security. You may adjust browser settings to disable cookies, but this may affect site performance.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date. Continued use of our Services indicates acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or your rights, please contact: Flu Genie Privacy Officer Email: contact@flugenie.com